Get in Touch With Us
Got a question about one of the crypto casinos we cover, spotted something that needs updating, or just want to tell us we missed a promo term? This page explains how to reach the team behind Best Crypto Casino and what kind of messages we're set up to handle.
How to Reach Our Team
Email is the best way to get in touch. We read every message that comes in and try to respond within a couple of working days. Send your message to [email protected] and, where relevant, include the name of the casino or page your question relates to — it helps us route your message and reply faster.
We're an independent review and comparison site. We're not a casino, we don't hold player funds, and we can't access anyone's casino account, process a withdrawal, or resolve a dispute with an operator on your behalf. For issues with a specific site — a delayed payout, a bonus that didn't apply, a verification hold-up — the operator's own support team is the one who can actually act on it. We're happy to hear about your experience, though, since it feeds into how we assess a site going forward.
What You Can Contact Us About
- Review accuracy — If something in a review looks out of date (a bonus figure, a rating, a supported coin) let us know. We fact-check our pages and appreciate readers flagging changes.
- General questions — Not sure how a welcome bonus's wagering requirement works, or how a no-KYC casino handles withdrawal limits? Ask, and we'll point you to the relevant guidance.
- Content suggestions — If there's a coin, a payment method or a topic around non-GamStop and offshore crypto casinos you'd like us to cover in more depth, tell us.
- Commercial and partnership enquiries — If you represent a crypto casino or an affiliate network and want to discuss a listing, introduce yourself and outline what you have in mind. Any commercial relationship we enter into does not influence how a site is ranked.
- Responsible gambling concerns — If you're worried about your own play, or someone else's, say so in your message. We'll point you toward support resources, including the National Problem Gambling Helpline.
What Happens After You Send a Message
A real member of our editorial team reads and replies to messages — we don't rely on automated responses to stand in for an answer. Most enquiries get a reply within two working days, though it can take a little longer if we need to verify something with an operator first.
Before You Write In About a Specific Casino
A few things are worth checking first, since they cover a lot of the questions we get asked:
- Bonus terms — deposit match bonuses, cashback and rakeback all carry wagering or playthrough requirements, and often a time limit. Check the operator's own terms page before assuming a bonus figure applies unconditionally.
- Verification — some sites operate with minimal or no KYC for casual play, but most still require identity checks above certain withdrawal thresholds, or if flagged for anti-money-laundering reasons. This isn't something we can waive or bypass on a reader's behalf.
- State and eligibility rules — offshore crypto casinos aren't licensed by any US regulator, and availability can vary by state. It's on each player to check their own state's stance before signing up anywhere we cover.
A Note on What We Do and Don't Do
We research and compare crypto casinos on things like coin support, game selection, bonus terms, payout speed and licensing, so US players can weigh their options with fuller information. We're not able to give tax or legal advice — if you have questions about how gambling winnings or crypto gains are taxed, a qualified tax professional is the right person to ask. Nothing on this site should be read as an assurance that any particular casino is problem-free, or that playing with crypto removes the risk of losing money. Crypto values also move independently of anything you do at the tables, so that's a separate risk worth factoring in.
Gambling is for adults only — 18 or 21 and over depending on the operator and your state's rules — and it should never be treated as a way to make money or cover financial shortfalls. If gambling is affecting your life or someone else's, the National Problem Gambling Helpline (1-800-GAMBLER) is available for confidential support. Offshore sites, unlike state-regulated operators, often don't offer the same self-exclusion tools or player protections, so it's worth setting your own limits before you start.
Thanks for taking the time to read this far — we look forward to hearing what's on your mind.